CSI Stands for Customer Satisfaction Index
Customer Satisfaction Index or CSI is an analytical tool that measures how satisfied customers are with the products or services. CSI helps companies to find out the reasons why customers like or dislike the products or services offered. CSI is an important tool for handling customer feedback and reputation management.
CSI is crucial in operating a successful business because the information can be used to help companies in improving their performance, product/service offering and maintaining existing customers.